Due to the recent events regarding the COVID-19 coronavirus, we wanted to take the opportunity to reassure our clients that we will continue to operate as usual. We have the confidence in our systems and in our resources to continue supporting you throughout your claims process.
We have in place a business continuity plan that will be rolling out over the next few days to ensure that our employees are taking the necessary precautions as advised by the Government. This will include some, if not all, of our staff members working from their respective homes. Be assured that we will still be available via email or telephone to resolve your enquiries and to assist you proactively.
However, please do bear with us if your telephone enquiry is not dealt with straight away. As you may expect, we are receiving a higher than normal volume of phone calls. We will endeavour to reply as soon as possible and within the time frames you have come to expect from us.